General  |  EIDM  |  IACS  |  EUA  |  Browser Support  |  Alerts & Notifications

General

  1. What is the CMS Enterprise Portal?
    The CMS Enterprise Portal is a convenient single point of entry to numerous CMS applications, systems, and databases.

  2. Who is eligible to have a CMS User Account?
    All US citizens who are over 18 years of age and have a valid US residential address are eligible to have a CMS User Account.

  3. Who do I contact for Portal Login issues?
    CMS Portal Login issues should be directed to XOSC Tier 1 support at 1-855-267-1515 or CMS_FEPS@cms.hhs.gov.

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EIDM Users

  1. What is CMS EIDM?
    EIDM is the acronym for CMS' Enterprise Identity Management system which includes Identity Verification, Access Management, Authorization Assistance Workflow Tools, and Identity Lifecycle Management functions (i.e., Password Reset, Forgot User ID, etc.).

  2. What is a CMS EIDM User account?
    An EIDM account ensures that only authorized/registered users can access protected information and systems through the CMS Enterprise Portal.

  3. I am new to CMS Enterprise Portal. How should I create my user account?
    Once you are on the CMS Enterprise portal, select the 'New User Registration' hyperlink. You are required to enter your personal information and choose desired User ID/Password as per the guidelines provided. Once the details have been successfully updated in EIDM, the system will display a message confirming the creation of the user account.

  4. For more information, click on any of the following:

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IACS Users

  1. What is an IACS User account?
    IACS is an acronym for Individuals Authorized Access to the CMS Computer Services. An IACS account verifies the identity of the user and ensures that only authorized/registered users can access the CMS Protected Portal Resources.

  2. How does my IACS account get locked?
    If you have not been able to log in after three consecutive attempts, your IACS user account will be locked.

  3. How do I get my IACS account unlocked?
    To reset or unlock your IACS account, go to the Forgot your Password? feature. Once you correctly respond to the questions, a onetime password will be sent to your E-mail account. You must log in to IACS with the one-time password and change the password.

    You can also contact the Help Desk for assistance. When the Help Desk unlocks the account, you can log in with your current User ID and password, if you remember it. The other option is to use Forgot your Password? to create another password. If the Help Desk unlocks and resets your password, you will receive a one-time password. You must log in to IACS with the one-time password and change the password. Refer to Section 15.4 of the IACS User Guide for Help Desk contact information. IACS Overview page on the CMS.gov website.

  4. How do I get more information about IACS?
    For more information, you can go to the IACS Overview page on the CMS.gov website.
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EUA Users

  1. What is an EUA User account?
    EUA is an acronym for Enterprise User Administration system which manages the 4 character CMS user ids.

  2. How does my EUA account get locked?
    If you have three consecutive unsuccessful login attempts, your account will be locked.

  3. How do I get my EUA account unlocked?
    To reset or unlock your EUA account, call the CMS helpdesk at 1-800-562-1963.

  4. How do I get more information about EUA?
    For more information, you can go to the EUA page on the CMS.gov website.
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Supported Browsers

  1. What browsers are supported by the CMS Enterprise Portal?

    The CMS Enterprise Portal supports the following browsers:
    • Internet Explorer 8
    • Internet Explorer 9
    • Internet Explorer 10
    • Internet Explorer 11
    • Firefox
    • Chrome
    • Safari
  2. What browser mode is supported?
    There are different browser modes that can be specified by you, the user. Only the native browser mode is supported. For example, if you are using Internet Explorer 8, the supported browser mode is IE8. If you are using IE9, the supported browser mode is IE9. To find out what browser mode you are using, hit the F12 key while in IE. The top of the resulting window/panel will show the browser mode being used.

  3. What document mode is supported?
    There are different document modes that can be specified by you, the user. Only the native document mode is supported. For example, if the user is using Internet Explorer 8, the supported document mode is IE8 standards. If the user is using IE9, the supported document mode is IE9. To find out what document mode being used, hit the F12 key while in IE. The top of the resulting window/panel will show the document mode being used.

  4. Is javascript required for the CMS Enterprise Portal?
    Javascript needs to be enabled for successful use of the Enterprise Portal.
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Alerts & Notifications

  1. What are Enterprise Portal email alerts?
    Enterprise Portal email alerts is a communication tool that allows portal users to subscribe to notification lists which deliver important and timely CMS information.

  2. How do I sign up for Enterprise Portal email alerts?
    Users can elect to receive Enterprise Portal email alerts by clicking the Get Email Updates link on the Enterprise Portal landing page.
    Manage Subscriptions Email

  3. How do I subscribe to specific Enterprise Portal email alert distribution lists?
    Users can subscribe to various distribution lists by clicking the Manage Your Subscriptions link on the Enterprise Portal landing page and the Add Subscriptions link on the Subscriber Preferences page.
    Manage Subscriptions
    Manage Subcriptions Govdelivery