Frequently Asked Questions
What is the CMS Enterprise Portal?
The CMS Enterprise Portal is a convenient single point of entry to numerous CMS applications and systems.
What browsers are supported by the CMS Enterprise Portal?
For step-by-step instructions on how to navigate the CMS Enterprise Portal, please refer to the Enterprise Portal User Manual
If you have an existing 4 character user ID and you need to manage your account or you have been instructed to create a 4 character user ID account, please visit the CMS EUA Page, or call the CMS IT Service Desk at 1-800-562-1963.
I am new to CMS Enterprise Portal. How do I create my user account?
Once you are on the CMS Enterprise portal landing page, select the ‘New User Registration’ link. You are required to enter some personal information and choose a desired User ID/Password following the guidelines provided. For identify verification CMS uses Experian as the external authentication service provider.
How can I update my personal information?
You can update your personal information by selecting ‘My Profile’ from the dropdown menu at the top right hand corner of the CMS Portal home page. You will be directed to the ‘View My Profile’ page, where you can change your personal information by selecting the links on the right side of the page. You may be requested to answer challenge questions based on the changes you make.
Can I use the same User ID and password for different applications?
Yes, Enterprise Portal provides single sign-on functionality to access multiple applications. Once you have logged into the CMS Portal home page, you can request access to other applications.
What is Multi-Factor Authentication (MFA)?
MFA is a type of login (authentication) that, in addition to a User ID and password, requires another “factor” such as a security code. To comply with CMS policy, most users will need to establish a second login “factor” commensurate with the level of access requested. CMS uses Symantec’s Validation and Identity Protection (VIP) service to add a second layer of protection for your online identity. Symantec provides validation and identity protection through computer, phone, and E-mail.
For more information on MFA, please refer to the CMS EIDM User Guide on the CMS.gov page.
What is Annual Certification?
CMS security guidelines require that each year, the use of a role must be approved or the role will be removed from your profile. Annual Certification is the process of approving a user’s continued use of a role, and is valid for one year. Annual Certification is typically performed in the same manner as the original role approval process used by Business Owners, their representatives, authorizers, Help Desks, or other approvers. If the continued use of a role is not approved, then the role will be removed from your profile and an E-mail will be sent notifying you that the role has been removed.
Users have the option to notify their approvers of the continued need for their roles. This helps ensure that the annual certification of their role is completed in a timely manner.
For more information on Annual Certification, please refer to the “Completing Annual Certification” document in the Quick Reference Guide section of the CMS.gov page.
How do I get my account unlocked?
How do I change my account password?
Alerts and Notifications
What is the Enterprise Portal session timeout?
If a user is logged into the Enterprise Portal and remains inactive for 28 consecutive minutes, a pop-up will be displayed allowing the user to continue the session or to log out. If neither option is selected by the user within 2 minutes, the session will automatically be terminated and the user will be challenged to login again. This applies to all Enterprise Portal windows the user has open at the time. Additional details regarding this functionality can be found by clicking the Session Timeout Documentation.
What are Enterprise Portal email alerts?
Enterprise Portal email alerts is a communication tool that allows portal users to subscribe to notification lists which deliver important and timely CMS information.
How do I sign up for Enterprise Portal email alerts?
Users can elect to receive Enterprise Portal email alerts by clicking the Get Email Updates link on the Enterprise Portal landing page.
How do I subscribe to specific Enterprise Portal email alert distribution lists?
Users can subscribe to various distribution lists by clicking the Manage Your Subscriptions link on the Enterprise Portal landing page and the Add Subscriptions link on the Subscriber Preferences page.